This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.
Welcome
We provide real estate technology and services for the modern property market. Individuals and businesses of all sizes use our platform to discover, list, buy, sell, and manage properties.
This Privacy Policy ("Policy") describes the Personal Data that we collect, how we use and share it, and details on how you can reach us with privacy-related inquiries. The Policy also outlines your rights and choices as a data subject, including the right to object to certain uses of your Personal Data.
Depending on the activity, 3D3N assumes the role of a "data controller" and/or "data processor" (or "service provider"). For more details about our privacy practices, including our role, the specific 3D3N entity responsible under this Policy, and our legal bases for processing your Personal Data, please visit our Privacy Center.
Defined Terms
In this Policy, "3D3N Technologies", "3D3N", "we", "our", or "us" refers to the 3D3N Technologies entity responsible for the collection, use, and handling of Personal Data as described in this document.
"Personal Data" refers to any information associated with an identified or identifiable individual, which can include data that you provide to us, and that we collect about you during your interaction with our Services (such as device information, IP address, location data, etc.).
"Services" refers to the products, services, platforms, and applications that we provide under the 3D3N Terms of Service; websites ("Sites") like 3d3n.ai; mobile applications; and other 3D3N platforms and online services. We provide Services to property professionals ("Real Estate Professionals"), property owners and landlords ("Property Owners"), and individuals searching for properties ("Property Seekers").
"Service Partners" are real estate brokerages, property management companies, financial institutions, mortgage lenders, title companies, inspection services, and other partners that we work with to provide the Services.
Depending on the context, "you" might be a Property Seeker, Property Owner, Real Estate Professional, or Visitor:
- Property Seekers: When you use our Services to search for, view, inquire about, or purchase properties for personal use, we refer to you as a "Property Seeker."
- Property Owners: When you list properties for sale or rent, manage properties, or otherwise use our Services as a property owner or landlord, we refer to you as a "Property Owner."
- Real Estate Professionals: When you are acting as a real estate agent, broker, property manager, or other licensed professional using our platform, we refer to you as a "Real Estate Professional."
- Visitors: When you interact with 3D3N by visiting a Site without being logged into an account, or when your interaction does not involve you being a Property Seeker, Property Owner, or Real Estate Professional, we refer to you as a "Visitor."
In this Policy, "Transaction Data" refers to data collected and used by 3D3N to facilitate property transactions and services you request. Some Transaction Data is Personal Data and may include: your name, email address, contact number, current and desired property addresses, property preferences, search history, viewing appointments, offer details, mortgage pre-approval information, financial qualifications, and communication with Property Owners or Real Estate Professionals.
Table of Contents
- Personal Data that we collect and how we use and share it
- More ways we collect, use and share Personal Data
- Legal bases for processing data
- Your rights and choices
- Security and retention
- International data transfers
- Updates and notifications
- Jurisdiction-specific provisions
- Contact us
1. Personal Data that we collect and how we use and share it
We collect Personal Data about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
A. Information You Provide to Us Directly
We collect Personal Data that you provide to us when you:
- Create an account or profile
- List a property for sale or rent
- Search for properties or save property listings
- Schedule property viewings or tours
- Submit offers or applications
- Communicate with Real Estate Professionals or Property Owners
- Request information about our Services
- Participate in surveys, contests, or promotions
- Contact customer support
- Apply for financing or mortgage pre-approval through our platform
B. Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
- Device information (device type, operating system, browser type)
- IP address and approximate location
- Usage data (pages viewed, features used, search queries)
- Cookies and similar tracking technologies
- Property viewing history and saved searches
C. Information from Third Parties
We may receive Personal Data about you from third parties, including:
- Service Partners (real estate brokerages, mortgage lenders, title companies)
- Public records and databases
- Social media platforms (if you connect your account)
- Marketing and analytics providers
2. More ways we collect, use and share Personal Data
In addition to the uses described above, we may use your Personal Data to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve the Services and provide content and features that match your interests
- Facilitate contests, sweepstakes, and promotions
- Comply with legal obligations
This Policy governs Personal Data about individuals. 3D3N's limited right to identify an organizational customer by company name and logo (for example on a customers page or logo wall) is described in the Universal User Agreement and is not a grant to use Personal Data, documents, users, or document dumps as advertising.
3. Legal bases for processing data
We process your Personal Data based on the following legal grounds:
- Contract Performance: To provide our Services and fulfill our obligations under our Terms of Service
- Legitimate Interests: To operate, improve, and promote our Services, prevent fraud, and ensure security
- Consent: When you have given us explicit consent to process your Personal Data for specific purposes
- Legal Obligations: To comply with applicable laws, regulations, and legal processes
4. Your rights and choices
You have certain rights regarding your Personal Data, including:
- Access: You can request access to the Personal Data we hold about you
- Correction: You can request that we correct inaccurate or incomplete Personal Data
- Deletion: You can request that we delete your Personal Data, subject to certain exceptions
- Portability: You can request a copy of your Personal Data in a structured, machine-readable format
- Objection: You can object to our processing of your Personal Data for certain purposes
- Restriction: You can request that we restrict the processing of your Personal Data
- Withdraw Consent: Where we rely on consent, you can withdraw it at any time
To exercise these rights, please contact us at contact@3d3n.ai.
5. Security and retention
We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When we no longer need your Personal Data, we will securely delete or anonymize it.
6. International data transfers
Your Personal Data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your Personal Data remains protected in accordance with this Policy when transferred internationally.
7. Updates and notifications
We may update this Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Services prior to the change becoming effective. We encourage you to review this Policy periodically to stay informed about our privacy practices.
8. Jurisdiction-specific provisions
Depending on your location, you may have additional rights under local data protection laws. For specific information about your rights and our practices in your jurisdiction, please refer to our Privacy Center or contact us.
9. Contact us
If you have questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at contact@3d3n.ai.